Frequently Asked Questions
Everything you need to know about your SCARPA shopping experience.
How can I determine my correct shoe size?
We provide a comprehensive size guide on every product page. Since fit can vary by style, we recommend measuring your foot in centimeters and comparing it to our brand-specific chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and unmarked; we recommend trying your shoes on a carpeted surface.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your order sooner.
Do you offer international shipping?
Yes, SCARPA ships to over 50 countries worldwide. International delivery times and shipping costs vary by location and will be calculated during the checkout process.
How do I care for my leather products?
To maintain the quality of your leather items, we recommend using a damp cloth for light cleaning and applying a high-quality leather conditioner every few months to prevent cracking.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.